Service Agreement

Service Agreement

The following document is prepared by lawyers and we realistically know no one reads this all this fine print.

Here is a summary of the main point you need to be aware of:

Confirmations: All online bookings are subject to our final reconfirmation. Payment is only taken on ce the booking is accepted by us.

Waiting time: 1 hour free at airports from flight landing time and 15 minutes for all other pick-ups. The charge will be £20 per hour after the free waiting time charged in half hour increments. There will be NO charge for late flight arrivals.

Luggage: any extra luggage that will not fit in the trunk of the vehicle will be chargeable at £5 per piece.

No shows: No refunds will be made for any no shows. In the case that you cannot see our driver at airports, please call the office on +442031881079 so that the office can put you in touch with the driver.

Full Service Agreement and Terms

At CARRUS CHAUFFEURS, we strongly believe in the service levels we provide to our clients, all of which have been set out herein our service agreement. The agreement below details our standard practices, guidelines and mode of operation, from beginning to the settlement of the service.

We pride ourselves in our flexibility of services and endeavour to meet our clients’ requirements where possible. Please contact us to discuss any additional requests you may have.

Full Service Agreement and Terms

24 hour Customer Service

Bookings and Contact Details

Cancellation Policy

Airport Transfers

Airport departures

Airport arrivals


All our vehicles are:


All our drivers are:

Payments & Credit terms